Terms of Service

Service Overview

aesopbeststore.com provides global users with online product display, online order placement, global logistics delivery, after-sales return and refund, customer consultation and a full set of e-commerce supporting services. These Terms of Service clarify the service scope, service standards, rights and obligations of both the platform and users, and are the basic norms for the platform to carry out commercial services and users to enjoy shopping services.

Platform Service Content

The platform’s core services include full-category display and sales of premium skin care, hair care, body care and fragrance products, real-time update of product discount activities, efficient order processing service, unified global delivery service, 60-day free return service, 5-10 day refund processing service and full free shipping service. At the same time, we provide users with pre-sales consultation, in-sales tracking and after-sales problem solving one-stop supporting services.

Service Standard Commitment

aesopbeststore.com adheres to standardized service operation, strictly implements the service rules stipulated in all platform policies, and ensures that all users enjoy consistent and transparent service treatment. We guarantee that orders are processed within 1-3 working days, global delivery is completed within 6-12 working days, after-sales returns are free of charge, and refunds are processed efficiently within the specified cycle. The platform will continuously optimize service processes and improve user shopping experience.

User Service Rights & Obligations

Users have the right to enjoy all preferential activities and standardized services provided by aesopbeststore.com, the right to consult product and order information, the right to apply for returns and refunds in accordance with the policy, and the right to feedback service problems and suggestions. At the same time, users shall abide by the platform’s service rules, truthfully provide relevant information required for shopping and after-sales, and actively cooperate with the platform to complete service processing.

Service Adjustment & Explanation Right

aesopbeststore.com reserves the right to adjust and optimize platform services and policy clauses according to business development and industry norm updates. The adjusted service rules will be announced on the platform website in a timely manner, and the updated platform published content shall prevail. For any service disputes arising from the use of the platform, the platform will handle them in accordance with the published platform policies and terms to ensure fair and reasonable results.

 

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